FAQ
Questions buyers ask before ordering
What is the minimum order?
One kilogram per product. Lots from 1 kg up to about 100 kg are our main range. Larger lots depend on stock, so ask us.
Can I test a sample before a larger order?
Yes. A 1 kg trial order lets you check moisture, aroma and yield on your own line. Sample price and shipping cost are stated in your quote before you pay.
What is the difference between Grade A and Grade B?
Grade A beans have 25 to 35 % moisture and are 16 to 20 cm long, which suits pastry, ice cream and retail packs. Grade B beans are drier (below 25 %) and shorter (10 to 16 cm) and are made for extraction. If you grind or steep the beans, B can cost less for similar extraction results.
Planifolia or tahitensis?
Planifolia is the classic creamy vanilla. Tahitensis is generally described as more floral and fruity. Tell us what you make and we will suggest one, and a small sample of each is an easy way to decide.
Which documents come with an order?
Commercial invoice, packing list, certificate of origin, phytosanitary certificate, HACCP statement and a Certificate of Analysis for the lot. The exact set depends on the destination, so confirm requirements with your broker.
How is it shipped and how long does it take?
Mostly by air, DAP with DHL or EXW. Lead time is typically 3 to 7 days from the warehouse before customs. Other modes for larger lots can be arranged and are confirmed with a forwarder.
What do EXW and DAP mean?
EXW (ex works): you collect the goods at the warehouse and arrange freight. DAP (delivered at place): the goods are delivered to your named address and you handle import clearance and duties.
How are prices set?
Prices depend on grade, volume and Incoterm, and move with the Indonesian and Madagascar harvests. The ranges on this site are indicative. The firm price is in your written quote.
How do I pay safely?
Only to the official corporate bank account on our invoice. We never ask for payment to a personal account.
How should I store vanilla beans?
Keep them in their sealed pack or an airtight container, in a cool, dark place away from strong smells. Supple, oily beans with a deep aroma are a good sign.
Who actually processes the beans?
Our certified processing partner, PT Supplier Vanilla Indonesia, in Purbalingga, Central Java. We handle specification, quotation and buyer communication, and we share the partner's documents on request.
Do you offer private label?
Private label packing is available through our partner. Tell us your volume and packaging needs and we will quote it.